FAQ
Can a viewneo player work without WiFi?
Section titled “Can a viewneo player work without WiFi?”Yes. Both the viewneo SignageBox and the SignageStick can connect via a wired LAN connection. The SignageBox has a built-in LAN port. Use a wired connection when WiFi is unavailable or unreliable.
What happens if the internet connection is lost?
Section titled “What happens if the internet connection is lost?”The screen will not turn black. The player saves the most recently synced content locally and continues to play it offline. However, web-based content (social media feeds, websites, news) requires an active internet connection to display.
How often does the player update content?
Section titled “How often does the player update content?”The player checks for new content every 15 minutes by default. This interval can be changed in the Advanced Settings for each device.
Can I control a video wall with viewneo?
Section titled “Can I control a video wall with viewneo?”Yes. viewneo supports video walls. You can use the Screen Sync Plugin to synchronize content across multiple displays.
How many devices can I control with one license?
Section titled “How many devices can I control with one license?”Each device license covers one device. However, the license is not tied to a specific hardware unit — you can reassign it to a different player at any time.
Can I use a non-viewneo player?
Section titled “Can I use a non-viewneo player?”Yes. In addition to viewneo hardware (SignageBox, SignageStick), you can use:
- Amazon Fire TV / Fire TV Stick
- Android devices (via the viewneo for Android app)
- Windows PCs (via the viewneo for Windows app)
- iOS devices (via the viewneo for iOS app)
Why is the viewneo logo appearing on my screen?
Section titled “Why is the viewneo logo appearing on my screen?”If the viewneo logo suddenly appears in the upper-right corner, your device license has expired. Renew your license in Settings > My Subscription to remove it.
Black flashes appear between content items
Section titled “Black flashes appear between content items”Brief black flashes when switching between content can sometimes occur. To minimize this:
- Open the player menu (tap the lock icon in the top-right corner)
- Access settings (click and hold the viewneo logo in the top-left corner)
- Adjust the transition settings
How do plugins work?
Section titled “How do plugins work?”Plugins extend viewneo with additional features. Activate them via the puzzle icon in the bottom-left corner of the CMS. Each plugin is billed per screen per month. See Plugins Overview and Plans & Subscriptions for details.
What do the colors next to device names mean?
Section titled “What do the colors next to device names mean?”Device status colors indicate the connection state:
| Color | Meaning |
|---|---|
| Green | Device is online and up to date |
| Yellow | Device has pending updates |
| Red | Device is offline or not responding |
How do I change my WiFi settings?
Section titled “How do I change my WiFi settings?”On the viewneo SignageBox:
- Press the Menu button on the remote control to access the player menu
- Navigate to the System tab
- Access the Android settings to configure WiFi
Can’t find an answer?
Section titled “Can’t find an answer?”- Visit the viewneo Forum for community support (requires a Google account)
- Contact support at support@viewneo.com
- See Help & Support for all support options