Sub-account Management

Sub-accounts are standalone viewneo accounts managed from your Enterprise account. Each sub-account can have its own devices, content, playlists, and users.

Accessing Sub-account Management

1. Click the gear icon in the left navigation
2. Select the Sub-Accounts tab

Here you can view all sub-accounts, their status, and associated costs.

Creating a Sub-Account

Click Create first Sub-Account (or the + button) to start a five-step process:

Step 1: Settings

• Name — The sub-account name (e.g., company or location name)
• Super User email — The email address for the sub-account’s administrator
• Labels — Tags for organizing sub-accounts into groups
• Permissions — Restrictions for the sub-account (e.g., content upload limits)

Note

When sub-account settings are changed, a confirmation email is sent to the sub-account’s Super User.

Step 2: Device Licenses

Select the number of device licenses for the sub-account. This can be changed later.

Step 3: Plugins

Choose which plugins to activate for the sub-account. These can also be modified later.

Step 4: Overview

Review the cost summary. You can still adjust device licenses and plugins before confirming.

Step 5: Confirm

Click Create Sub-Account to generate the account. Costs are added to your monthly bill.

Note

During the trial period, you can create one sub-account for free. With a paid Enterprise subscription, you can create unlimited sub-accounts.

Managing Sub-Accounts

Click the options button (three dots) next to any sub-account to:

• Edit subscription — Add/remove plugins and adjust device licenses
• Edit — Change name, labels, and permissions
• Lock/Unlock — Temporarily block access to the sub-account
• Edit Mandatory Playlist — Assign a mandatory playlist
• Delete — Permanently remove the sub-account and all its data

Caution

Deleting a sub-account permanently removes all associated data — devices, playlists, and media files. This cannot be undone.

Labels

Labels help you organize sub-accounts into logical groups:

1. Click the options button next to a sub-account and select Edit
2. Click the Labels field
3. Select existing labels or type a new label name and press Enter
4. Click Save

Labels can also be used to share playlists with all sub-accounts that have a specific label.