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Manage Devices

Once you have paired Zigbee actuators with your Butler, you can manage them via the viewneo CMS. This includes viewing device status, renaming devices, testing connections and removing devices that are no longer needed.

View Paired Devices

Section titled “View Paired Devices”
  1. Log in to the viewneo CMS at cms.viewneo.com.
  2. Navigate to Devices and select your Butler.
  3. Open the Paired Devices section.

You see a list of all actuators currently paired with this Butler, including:

  • Device name – The name you assigned during pairing.
  • Device type – The category of the actuator (outlet, bulb, relay, sensor, etc.).
  • Status – Whether the device is currently reachable (Online / Offline).
  • Last seen – The timestamp of the last successful communication.

Edit a Device

Section titled “Edit a Device”

To rename or reconfigure a paired device:

  1. Click the device entry in the list of paired devices.
  2. Update the device name or other settings as needed.
  3. Click Save to apply the changes.

Test a Device

Section titled “Test a Device”

You can test whether a paired device responds correctly:

  1. Select the device from the list of paired devices.
  2. Click the Test button (if available).
  3. The Butler sends a test command to the actuator (e.g. switching an outlet on/off or making a light blink).

This is useful for checking whether the actuator is still within radio range after installation and is working properly.

Device Status

Section titled “Device Status”

Each paired device reports its status to the Butler:

StatusMeaning
OnlineThe device is reachable and responds to commands.
OfflineThe device is not responding. It may be out of range, without power or malfunctioning.
UnknownThe status could not be determined. This can occur briefly after the Butler restarts.

Remove a Device

Section titled “Remove a Device”

To unpair and remove a device from the Butler:

  1. Select the device from the list of paired devices.
  2. Click Remove Device or Unpair.
  3. Confirm the removal when prompted.

The actuator is disconnected from the Butler and no longer responds to commands from the CMS.

After removal, the actuator may need to be reset to factory settings before it can be paired again. Refer to the manufacturer’s instructions for the reset procedure.

Next Steps

Section titled “Next Steps”