Pair Zigbee Devices

Currently unavailable

The IoT devices and their features are currently not available in the current version of viewneo. This page describes the previous feature set.

After you have connected and activated your Butler, you can pair Zigbee-compatible actuators such as lights, outlets and motors. This page explains the pairing process step by step.

Prerequisites

• The Butler is connected to your network and assigned in the CMS. See Activate the Butler.
• You have one or more Zigbee-compatible actuators ready.
• The actuators are within radio range of the Butler (typically 10–30 meters indoors).

Step 1: Put the Actuator into Pairing Mode

Each Zigbee actuator has a specific method for activating pairing mode. This varies by manufacturer and device type. Common methods are:

• Smart plugs – Hold the button on the device for 5–10 seconds until the LED blinks rapidly.
• Smart bulbs – Switch the bulb off and on several times in quick succession (typically 5 times).
• Motors / relays – Use the reset button or follow the manufacturer’s instructions.

Tip

Look up the exact pairing procedure in the actuator’s user manual. The device must be in pairing mode before the Butler can detect it.

Step 2: Start Pairing in the CMS

1. Log in to the viewneo CMS at cms.viewneo.com.
2. Navigate to Devices and select your Butler.
3. Open the Butler Settings panel.
4. Click Add Device to start the pairing scan.
5. The Butler searches for nearby Zigbee devices that are in pairing mode.

6. As soon as the actuator is found, it appears in the list of detected devices.
7. Select the device and confirm the pairing.

Step 3: Name and Configure the Actuator

After successful pairing:

1. Give the actuator a descriptive name (e.g. “Shelf lighting left”, “Outlet display 1”).
2. Optionally assign it to a category or group for easier management.
3. Save the configuration.

The actuator is now paired with the Butler and can be controlled via the CMS.

Pairing Tips

• Proximity – During pairing, place the actuator as close to the Butler as possible. You can move it to its final location after pairing.
• One at a time – Pair actuators individually to avoid mix-ups. Only put one device into pairing mode at a time.
• Interference – Other Zigbee networks or Wi-Fi routers in the 2.4 GHz band can cause interference. If pairing fails, try moving the Butler or the actuator away from potential sources of interference.
• Timeout – The pairing scan has a time limit. If the actuator is not detected, cancel and try again. Make sure the actuator is still in pairing mode.

Caution

If pairing fails repeatedly, reset the actuator to factory settings (refer to the manufacturer’s instructions) and try again. Some actuators store old pairing data that can prevent new connections.

Supported Device Types

The Butler supports a wide range of Zigbee-compatible devices, including:

Device type	Examples	Typical use
Smart plugs	Switching displays, lights, appliances on/off	Scheduled power control
Smart bulbs	Dimmable and color-changing lights	Ambient lighting, attention effects
Relay modules	Inline switches for existing installations	Motorized screens, lifts
Sensors	Motion, temperature, door/window	Event triggers

Note

Not all Zigbee devices are guaranteed to work with the Butler. For a list of tested and recommended devices, contact viewneo support or refer to the product documentation included with your Butler.

Next Steps

• Manage devices – View, rename or remove paired devices.
• Butler events – Create automated actions for your paired actuators.