Reset

Reset (Soft Reset)

A soft reset restores the SignageBox to factory settings via the Android settings.

1. Open the player menu and switch to the System tab
2. Click Settings
3. Select Backup & Reset
4. Select Factory Data Reset
5. Enable Erase SD Card and confirm with Reset Tablet
6. Confirm with Erase Everything

Danger

A soft reset via the Android settings deletes all local content and settings. The player must then be set up and registered again.

Factory Reset (Hard Reset with a Paperclip)

If the SignageBox no longer starts correctly or does not respond, you can perform a hard reset using the physical reset button.

Prerequisites

You need a USB keyboard and a pointed object, e.g. a paperclip or a SIM card ejector tool.

1. Disconnect the power cable from the device
2. Connect a USB keyboard and the HDMI cable
3. On the left side of the device there is a small opening labeled R. Insert the paperclip or SIM card ejector tool and hold the button down

4. Keep holding the button while you connect the power cable at the same time. Hold the button until the message boot appears on the display

5. The recovery menu appears on the screen. Select Wipe data/factory reset

6. Confirm with Yes

7. When finished, the message Data wipe complete appears

8. Select Reboot system now — the device restarts and is reset

Danger

A hard reset deletes all local content and settings. The player must then be set up and registered again in your viewneo account. Delete the old device in the CMS first (under Devices, right-click the device › Delete).