RFID Firmware

Currently unavailable

The IoT devices and their features are currently not available in the current version of viewneo. This page describes the previous feature set.

Keeping the RFID Hub firmware up to date ensures reliable tag detection, compatibility with the latest CMS features and stable operation. This page explains how to check the current firmware version and perform updates.

Check the Firmware Version

1. Log in to the viewneo CMS at cms.viewneo.com.
2. Navigate to Devices and select your RFID Hub.
3. Open the Device Info or Settings panel.
4. The current firmware version is shown in the device details.

Tip

Note your current firmware version before starting an update. This information is helpful if you need to contact support.

Update the Firmware

When a new firmware version is available, the CMS indicates that an update is ready for your RFID Hub.

Automatic Updates

The RFID Hub regularly checks for firmware updates. When an update is available, a notification may be shown in the CMS device list or on the RFID Hub’s detail page.

Manual Update

To trigger a firmware update manually:

1. Navigate to your RFID Hub in the Devices section of the CMS.
2. Open the Settings or Firmware panel.
3. If an update is available, an Update Firmware button is shown.
4. Click Update Firmware to start the process.
5. The RFID Hub downloads and installs the new firmware. This can take a few minutes.

Caution

Do not disconnect the RFID Hub from power or the network during a firmware update. Interrupting the update can cause the device to stop working and require manual recovery.

During the Update

While the firmware update is running:

• The RFID Hub’s LED indicator may blink or change color to signal the update.
• RFID tag detection is paused until the update is complete.
• The RFID Hub restarts automatically after the update.
• The CMS shows the updated firmware version as soon as the hub reconnects.

After the Update

Once the update is complete:

1. Check that the RFID Hub is shown as Online in the CMS.
2. Confirm that the new firmware version is shown in the device details.
3. Test tag detection by taking a tagged product from the shelf and checking whether the correct content is triggered.
4. Check that all connected readers are listed and operational.

Troubleshooting

Problem	Solution
RFID Hub does not come back online after the update	Wait 5 minutes, then restart the hub (unplug the power adapter and plug it back in).
Firmware update button not visible	Your hub may already be on the latest version. Compare the version number with the current release notes.
Update fails or aborts	Make sure the network connection is stable. Try the update again. If the problem persists, contact viewneo support.
Tag detection unreliable after the update	Restart the RFID Hub. Check the reader connections. In rare cases, register the hub again in the CMS.
Connected readers are not detected after the update	Disconnect the reader cables and reconnect them. Restart the RFID Hub.

Note

Firmware updates are provided by viewneo and tested before release. If problems occur after an update, contact viewneo support with your RFID Hub serial number and firmware version.

Next Steps

• What is the RFID Hub? – Back to the RFID Hub overview.
• RFID sensors – Check reader placement and fix detection problems.