Activate the RFID Hub

Currently unavailable

The IoT devices and their features are currently not available in the current version of viewneo. This page describes the previous feature set.

This guide walks you through the initial setup of the viewneo RFID system. The process includes hardware installation, network connection and registration in the viewneo CMS.

Prerequisites

Before you begin, make sure you have the following:

• An RFID gateway and at least one RFID reader.
• Cables for connecting the reader(s) to the gateway (included with the hardware).
• A network cable (Ethernet) for connecting the gateway to your local network.
• A viewneo player connected to the same network.
• An active viewneo account with the Smart Playlist Plugin enabled.

Step 1: Install the RFID Hardware

Mount the RFID Reader

The RFID reader must be mounted under the shelf surface on which the products are placed.

1. Determine the shelf or display area where products with RFID tags will be positioned.
2. Mount the RFID reader on the underside of the shelf, directly below the product placement area.
3. Secure the reader with the included mounting hardware (screws, adhesive pads or brackets, depending on the model).

Tip

The distance between the RFID tag (on the product) and the reader (under the shelf) should be no more than 3–5 cm. If the shelf material is very thick, consider using a thinner shelf or recessing the reader into the shelf surface.

Connect the Reader to the Gateway

1. Connect the RFID reader to the RFID gateway using the included cable.
2. If you have multiple readers, connect each one to the gateway. The gateway supports multiple reader inputs.

Connect the Gateway to the Network

1. Connect the RFID gateway to your local network using an Ethernet cable.
2. Plug in the gateway’s power adapter.
3. Wait until the gateway has booted. The indicator LED signals when the device is ready.

The gateway automatically obtains a network address via DHCP.

Step 2: Register the RFID Hub in the CMS

As soon as the hardware is connected and powered on, the RFID Hub is automatically detected in the viewneo CMS.

1. Log in to your viewneo account at cms.viewneo.com.
2. Navigate to Devices in the main menu.
3. Find the RFID Hub in your device list. It appears as a new, unassigned device.
4. Click the RFID Hub entry to open its settings.
5. Assign the RFID Hub to the appropriate device group or directly to a specific player.

Verify the Connection

After registration, verify that the RFID Hub is online and communicating:

1. In the CMS, navigate to the RFID Hub’s device detail page.
2. Check that the status indicator shows Online.
3. Check that the connected readers are detected and listed.

If the RFID Hub is shown as Offline:

• Check that the Ethernet cable is securely connected to the gateway.
• Confirm that the gateway is receiving power (check the LED indicator).
• Restart the gateway by unplugging the power adapter and plugging it back in.
• Make sure no network firewall is blocking communication.

Note

An installation guide with detailed wiring diagrams is available as a PDF download on the viewneo website. Contact viewneo support if you need a copy.

Next Steps

• RFID sensors – Learn more about optimal reader placement and mounting tips.
• RFID tags – Attach tags to your products and assign content.