Activate the Butler

Currently unavailable

The IoT devices and their features are currently not available in the current version of viewneo. This page describes the previous feature set.

This guide walks you through the initial setup of your viewneo Butler. The process consists of two steps: connecting the Butler to your local network and assigning it to a player in the viewneo CMS.

Prerequisites

Before you begin, make sure you have the following:

• A viewneo Butler hardware unit.
• A network cable (Ethernet).
• Access to the same local network as your viewneo player.
• A power outlet near the installation location.
• An active viewneo account with the Butler plugin enabled.

Step 1: Connect the Butler to the Network

1. Connect the Butler to your local network using a standard Ethernet cable.
2. Plug the Butler into a power outlet using the included power adapter.
3. Wait until the Butler has booted. The indicator LED signals when the device is ready.

Tip

Place the Butler in a central location relative to the actuators you want to control. The Zigbee radio range indoors is typically 10–30 meters, depending on walls and other obstacles.

The Butler registers itself on the network automatically. No manual IP configuration is required – the Butler uses DHCP to obtain a network address.

Step 2: Assign the Butler in the CMS

As soon as the Butler is connected to the network, it automatically appears in the viewneo CMS.

1. Log in to your viewneo account at cms.viewneo.com.
2. Navigate to Devices in the main menu.
3. Find the Butler in your device list. It appears as a new, unassigned device.
4. Click the Butler entry to open its settings.
5. Assign the Butler to the appropriate device group or directly to a specific player.

Note

The Butler must be on the same local network as the viewneo player it is assigned to. If the Butler does not appear in the CMS, check that both devices are on the same network and that no firewall rules are blocking communication.

Verify the Connection

After assigning it, verify that the Butler is online and communicating correctly:

1. In the CMS, navigate to the Butler’s device detail page.
2. Check that the status indicator shows Online.
3. Note the displayed firmware version – you may need it for troubleshooting or updates.

If the Butler is shown as Offline, try the following:

• Check that the Ethernet cable is securely connected.
• Confirm that the Butler is receiving power (check the LED indicator).
• Restart the Butler by unplugging the power adapter and plugging it back in.
• Make sure no network firewall is blocking the Butler’s connection.

Next Steps

• Pair Zigbee devices – Add actuators to your Butler.
• Manage devices – View and manage paired devices.