Help & support

Look it up yourself

• This documentation – guides for all areas of the CMS. Use the search at the top to find any topic.
• FAQ – short answers to the most common questions.
• API reference – all endpoints of the viewneo API, see also the Developer guide.

Reach Support

Write to support@viewneo.com or use the contact options on the Support page.

So that we can help quickly, please include if possible:

• your customer number or the email address of your account,
• the name of the affected device, playlist or content,
• what you did, what you expected and what happened instead – a screenshot helps,
• for questions about the API, the X-Correlation-Id from the response.

Note

If your account uses White Label, your contact is the provider through whom you obtain the CMS.

Hardware

You can get players and accessories in the viewneo Shop. Which devices are supported is described under Hardware.