Trial period
Every new viewneo account starts with a 30-day trial period. During this time you can activate as many players as you like and try out plugins without being invoiced.
What is included
Section titled “What is included”- the complete CMS: media library, Designer, playlists, routines, devices
- plugins of all kinds – book them and assign them to a device just like with a subscription
- users & team with roles and permissions
How to recognize the trial period
Section titled “How to recognize the trial period”As soon as you use more than one player or a plugin, the CMS shows a notice at the top with the remaining days:
Under Settings › Plan & billing, the My subscription card shows when the trial period ends. The amounts there show what your current scope would cost once billing starts.
Start a subscription
Section titled “Start a subscription”Click Start subscription in the notice or open Settings › Plan & billing. To keep your account active after the trial period, enter your Billing address and a Payment method there. The first invoice is created at the end of the trial period. You will find all prices under Plans & subscriptions.
What happens after the trial period?
Section titled “What happens after the trial period?”You receive a reminder seven days, three days and one day before the end. If you don’t start a subscription, your account moves to the free Free plan at the end of the trial period – 1 player, 1 playlist, 2 GB of storage, only you as a user, no plugins. If you have already added a payment method, we complete your subscription at the end of the trial instead of moving you to Free.
Anything beyond that is permanently deleted:
- all players except the one that checked in most recently, along with their groups,
- all playlists except one – preferably the one running on that player,
- all other users,
- routines, templates and the content and settings of your plugins.
The rest of your media is kept. After upgrading via Settings › Plan & billing, you register additional players again and recreate playlists; you then book plugins anew.
Can I extend the trial period?
Section titled “Can I extend the trial period?”The trial period lasts 30 days. If you need more time, contact viewneo Support.
Can I start a subscription during the trial period?
Section titled “Can I start a subscription during the trial period?”Yes – via Settings › Plan & billing. Billing still only starts at the end of the trial period.