Reset

Reset (Soft Reset)

A soft reset restarts the viewneo Player App without deleting stored content or settings.

1. Open the player menu and switch to the System tab
2. Click Settings
3. Select Backup & Reset
4. Select Factory Data Reset
5. Enable Erase SD Card and confirm with Reset Tablet
6. Confirm with Erase Everything

Danger

A soft reset via the Android settings deletes all local content and settings. The player must then be set up again and re-registered.

Factory Reset (Hard Reset with Paperclip)

If the SignageBox no longer starts correctly, only shows the boot logo, or becomes completely unresponsive, a hard reset can be performed using the physical reset button.

Prerequisites

You need a USB keyboard and a pointed object, such as a paperclip.

1. Disconnect the power cable from the device
2. Connect a USB keyboard and the HDMI cable
3. On the rear panel, to the right of the S/PDIF port, there is a small reset hole. Insert the paperclip into the hole and hold the button down

4. Continue holding the button while simultaneously connecting the power cable. Keep holding the button for a few more seconds after connecting

5. The recovery menu appears on the screen. Select wipe data/factory reset

6. Confirm with Yes — delete all user data

7. After completion, the message Data wipe complete appears

8. Select Reboot system now — the device restarts and is reset

Danger

A hard reset deletes all local content and settings. The player must then be set up again and re-registered in your viewneo account. Delete the old device registration in your account beforehand.