Installation

Setup

Step 1: Connect the Hardware

1. Screw the WiFi antenna onto the antenna connector of the SignageBox
2. Connect the SignageBox to your screen using an HDMI cable
3. Plug in the power adapter — the SignageBox starts automatically

Step 2: Establish a Network Connection

The SignageBox III requires an internet connection to receive content.

• Ethernet (recommended): Connect a network cable to the RJ45 port. The connection is established automatically.
• WiFi: Configure the WiFi network via the device settings (see the “Settings” section below).

Step 3: Link the Player to Your viewneo Account

After startup, the SignageBox displays a registration code on the screen.

1. Log in at www.viewneo.com/login
2. Navigate to Devices
3. Click Add Device
4. Enter the displayed registration code
5. Click Save

The player connects to your account and begins downloading assigned content.

Setup via Companion App

Alternatively, you can use the viewneo Companion App for setup. The app guides you step by step through the configuration.

1. Install the viewneo Companion App on your smartphone
2. Open the app and log in with your viewneo credentials
3. Follow the on-screen instructions to set up the SignageBox III

Note

The Companion App supports setup for the SignageBox II and SignageBox III. For the SignageBox I and other devices, manual setup is required.

Settings

To open the device settings, connect a USB mouse and click the screen multiple times until a lock icon appears in the upper-right corner. Click the lock icon to access the player menu.

PIN Protection

If a PIN has been configured, it must be entered when opening the menu. After three failed attempts, input is locked for 5 minutes. You can find the SUPER PIN in your viewneo account under the Information tab of the device.

WiFi

1. Open the Settings
2. Select WiFi
3. Enable WiFi and select your network from the list
4. Enter the password and confirm with Connect

Note

The SignageBox III supports WiFi certificates but not LAN certificates. If you require LAN certificates for your corporate network, we recommend the Qbic FHD-100.

Ethernet

When a network cable is connected, the Ethernet connection is established automatically. For static IP addresses:

1. Open the Settings
2. Select Ethernet
3. Change the connection type from DHCP to Static
4. Enter the IP address, subnet mask, gateway, and DNS server
5. Confirm with Save

Resolution

1. Open the Settings
2. Select Resolution
3. Select the desired resolution from the list

Setting	Description
Auto	Automatic detection of the optimal resolution (recommended)
3840 x 2160 (4K)	Maximum resolution
1920 x 1080 (Full HD)	For screens without 4K support

Tip

Use the Auto setting unless display issues occur. The player will automatically select the optimal resolution for the connected screen.

Language

1. Open the Settings
2. Select Language
3. Select the desired language from the list

App Menu

The app menu shows all installed apps on the SignageBox. Typically, you only need the pre-installed viewneo Player App.

Caution

Do not install or uninstall additional apps on the SignageBox unless instructed to do so by viewneo support. This may affect the stability of the player.