Butler Firmware

Keeping your Butler firmware up to date ensures compatibility with the latest viewneo CMS features, improves stability, and addresses potential security issues. This page explains how to check your current firmware version and perform updates.

Checking the Firmware Version

1. Log in to the viewneo CMS at cms.viewneo.com.
2. Navigate to Devices and select your Butler.
3. Open the Device Info or Settings panel.
4. The current firmware version is displayed in the device details.

Tip

Make a note of your current firmware version before starting an update. This is useful if you need to contact support for troubleshooting.

Updating the Firmware

When a new firmware version is available, the CMS will indicate that an update is ready.

Automatic Updates

By default, the Butler checks for firmware updates automatically. If an update is available, you may see a notification in the CMS.

Manual Update

To manually trigger a firmware update:

1. Navigate to your Butler in the Devices section of the CMS.
2. Open the Settings or Firmware panel.
3. If an update is available, an Update Firmware button will be displayed.
4. Click Update Firmware to start the process.
5. The Butler will download and install the new firmware. This may take a few minutes.

Caution

Do not disconnect the Butler from power or the network during a firmware update. Interrupting the update process may cause the device to malfunction and require a manual recovery.

During the Update

While the firmware update is in progress:

• The Butler’s LED indicator may blink or change color to signal the update.
• Paired actuators will not respond to commands until the update is complete.
• The Butler will restart automatically after the update finishes.
• The CMS will show the updated firmware version once the Butler reconnects.

After the Update

Once the update is complete:

1. Verify that the Butler appears Online in the CMS.
2. Confirm the new firmware version is displayed in the device details.
3. Test a paired actuator to ensure commands are working correctly.

Troubleshooting

Issue	Solution
Butler does not come back online after update	Wait 5 minutes, then power cycle the Butler (unplug and re-plug).
Firmware update button not visible	Your Butler may already be on the latest version. Check the version number.
Update fails or times out	Ensure a stable network connection. Retry the update. If the problem persists, contact viewneo support.
Paired devices stop responding after update	Restart the Butler. In rare cases, you may need to re-pair the actuators.

Note

Firmware updates are provided by viewneo and are tested before release. If you experience issues after an update, contact viewneo support with your Butler serial number and firmware version.

Next Steps

• What is Butler? — Return to the Butler overview.
• Manage Devices — Check that your paired devices are working after an update.