Manage Devices

Once you have paired Zigbee actuators with your Butler, you can manage them from the viewneo CMS. This includes viewing device status, renaming devices, testing connections, and removing devices that are no longer needed.

Viewing Paired Devices

1. Log in to the viewneo CMS at cms.viewneo.com.
2. Navigate to Devices and select your Butler.
3. Open the Paired Devices section.

You will see a list of all actuators currently paired with this Butler, including:

• Device name — The name you assigned during pairing.
• Device type — The category of the actuator (plug, bulb, relay, sensor, etc.).
• Status — Whether the device is currently reachable (Online / Offline).
• Last seen — The timestamp of the last successful communication.

Editing a Device

To rename or reconfigure a paired device:

1. Click on the device entry in the paired devices list.
2. Update the device name or other settings as needed.
3. Click Save to apply the changes.

Tip

Use clear, descriptive names for your actuators. Names like “Shelf Light Left - Store A” make it much easier to manage large installations with many devices.

Testing a Device

You can test whether a paired device is responding correctly:

1. Select the device from the paired devices list.
2. Click the Test button (if available).
3. The Butler will send a test command to the actuator (e.g., toggle a plug on/off or flash a light).

This is useful for verifying that the actuator is still within radio range and functioning properly after installation.

Device Status

Each paired device reports its status to the Butler:

Status	Meaning
Online	The device is reachable and responding to commands.
Offline	The device is not responding. It may be out of range, unpowered, or malfunctioning.
Unknown	The status could not be determined. This may occur briefly after a Butler restart.

Note

If a device consistently shows as Offline, check the following:

• Verify that the actuator has power.
• Confirm the actuator is within Zigbee radio range of the Butler (10—30 m indoors).
• Try moving the Butler closer to the actuator or adding a Zigbee repeater (e.g., a mains-powered smart plug) between them to extend range.

Removing a Device

To unpair and remove a device from the Butler:

1. Select the device from the paired devices list.
2. Click Remove Device or Unpair.
3. Confirm the removal when prompted.

The actuator will be disconnected from the Butler and will no longer respond to commands from the CMS.

Caution

Removing a device also deletes any events or automations associated with that device. Make sure to review your Butler Events before removing an actuator.

After removal, the actuator may need to be factory-reset before it can be paired again. Refer to the manufacturer’s instructions for the reset procedure.

Next Steps

• Butler Events — Create automated actions for your paired actuators.
• Butler Firmware — Keep your Butler up to date.