Pair Zigbee Devices

After connecting and activating your Butler, you can pair Zigbee-compatible actuators such as lights, power outlets, and motors. This page explains the pairing process step by step.

Prerequisites

• The Butler is connected to your network and assigned in the CMS. See Activate Butler.
• You have one or more Zigbee-compatible actuators ready.
• The actuators are within radio range of the Butler (typically 10—30 meters indoors).

Step 1: Put the Actuator in Pairing Mode

Each Zigbee actuator has a specific method to enter pairing mode. This varies by manufacturer and device type. Common methods include:

• Smart plugs / outlets — Press and hold the button on the device for 5—10 seconds until the LED blinks rapidly.
• Smart bulbs — Power cycle the bulb (turn off and on) several times in quick succession (typically 5 times).
• Motors / relays — Use the reset button or follow the manufacturer’s instructions.

Tip

Consult the actuator’s manual for the exact pairing procedure. The device must be in pairing mode before the Butler can detect it.

Step 2: Start Pairing in the CMS

1. Log in to the viewneo CMS at cms.viewneo.com.
2. Navigate to Devices and select your Butler.
3. Open the Butler Settings panel.
4. Click Add Device to start the pairing scan.
5. The Butler will search for nearby Zigbee devices in pairing mode.

6. Once the actuator is found, it will appear in the list of discovered devices.
7. Select the device and confirm the pairing.

Step 3: Name and Configure the Actuator

After successful pairing:

1. Give the actuator a descriptive name (e.g., “Shelf Light Left”, “Outlet Display 1”).
2. Optionally assign it to a category or group for easier management.
3. Save the configuration.

The actuator is now paired with the Butler and can be controlled from the CMS.

Pairing Tips

• Proximity — During pairing, place the actuator as close to the Butler as possible. You can move it to its final location after pairing is complete.
• One at a time — Pair actuators one at a time to avoid confusion. Only put one device into pairing mode at a time.
• Interference — Other Zigbee networks or WiFi routers on the 2.4 GHz band may cause interference. If pairing fails, try moving the Butler or actuator away from potential sources of interference.
• Timeout — The pairing scan has a timeout. If the actuator is not detected, cancel and retry. Make sure the actuator is still in pairing mode.

Caution

If pairing repeatedly fails, reset the actuator to factory defaults (refer to the manufacturer’s instructions) and try again. Some actuators retain old pairing data that can prevent new connections.

Supported Device Types

The Butler supports a wide range of Zigbee-compatible devices, including:

Device Type	Examples	Typical Use
Smart Plugs / Outlets	Power on/off for displays, lights, appliances	Scheduled power control
Smart Bulbs	Dimmable and color-changing lights	Ambient lighting, attention effects
Relay Modules	Inline switches for existing installations	Motorized screens, lifts
Sensors	Motion, temperature, door/window	Event triggers

Note

Not all Zigbee devices are guaranteed to work with the Butler. For a list of tested and recommended devices, contact viewneo support or refer to the product documentation included with your Butler.

Next Steps

• Manage Devices — View, rename, or remove paired devices.
• Butler Events — Create automated actions for your paired actuators.