RFID Firmware

Keeping the RFID Hub firmware up to date ensures reliable tag detection, compatibility with the latest CMS features, and stable operation. This page explains how to check the current firmware version and perform updates.

Checking the Firmware Version

1. Log in to the viewneo CMS at cms.viewneo.com.
2. Navigate to Devices and select your RFID Hub.
3. Open the Device Info or Settings panel.
4. The current firmware version is displayed in the device details.

Tip

Make a note of your current firmware version before starting an update. This information is helpful if you need to contact support.

Updating the Firmware

When a new firmware version is available, the CMS will indicate that an update is ready for your RFID Hub.

Automatic Updates

The RFID Hub periodically checks for firmware updates. If an update is available, you may see a notification in the CMS device list or the RFID Hub’s detail page.

Manual Update

To manually trigger a firmware update:

1. Navigate to your RFID Hub in the Devices section of the CMS.
2. Open the Settings or Firmware panel.
3. If an update is available, an Update Firmware button will be displayed.
4. Click Update Firmware to start the process.
5. The RFID Hub will download and install the new firmware. This may take a few minutes.

Caution

Do not disconnect the RFID Hub from power or the network during a firmware update. Interrupting the update may cause the device to malfunction and require manual recovery.

During the Update

While the firmware update is in progress:

• The RFID Hub’s LED indicator may blink or change color to signal the update.
• RFID tag detection will be paused until the update is complete.
• The RFID Hub will restart automatically after the update finishes.
• The CMS will display the updated firmware version once the Hub reconnects.

After the Update

Once the update is complete:

1. Verify that the RFID Hub appears Online in the CMS.
2. Confirm the new firmware version is displayed in the device details.
3. Test tag detection by lifting a tagged product from the shelf and checking that the correct content is triggered.
4. Verify that all connected readers are listed and operational.

Troubleshooting

Issue	Solution
RFID Hub does not come back online after update	Wait 5 minutes, then power cycle the Hub (unplug and re-plug the power adapter).
Firmware update button not visible	Your Hub may already be on the latest version. Check the version number against the latest release notes.
Update fails or times out	Ensure a stable network connection. Retry the update. If the problem persists, contact viewneo support.
Tag detection unreliable after update	Restart the RFID Hub. Check reader connections. In rare cases, re-register the Hub in the CMS.
Connected readers not detected after update	Disconnect and reconnect the reader cables. Restart the RFID Hub.

Note

Firmware updates are provided by viewneo and are tested before release. If you experience issues after an update, contact viewneo support with your RFID Hub serial number and firmware version.

Next Steps

• What is RFID Hub? — Return to the RFID Hub overview.
• RFID Sensors — Review reader placement and troubleshoot detection issues.