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This Plugin is designed to allow Zendesk support tickets to be easily displayed. It supports both landscape and portrait displays.
You can view all open support tickets (open tickets only) or all unresolved support tickets (open and waiting tickets).
Open tickets are represented by a red stripe and tickets which are awaiting a response will display a blue stripe.
Here you will have the option of whether the name of an individual agent or an agent group should be displayed. Which chosen group/user will be shown on the screen and in the layout.
Tickets can be displayed by their priority status or when they were last updated.
1. Display by priority
Priorities of Zendesk: High, Normal, Low, Default / No Priority
The tickets with the highest priority (high) are always displayed at the top, followed by tickets with normal, low and no priority.
If there is no ticket associated with a priority, then this priority is omitted and not displayed.
When a ticket is refreshed but not closed, the next time it displays the content, it will be at the top of its priority. (last updated tickets are up)
2. Display after last update
In this setting there is no display based on the priority. The tickets are displayed one after the other. The ticket which was submitted most recently or the ticket which was last updated is displayed at the top.
If there are no open or waiting tickets, this screen will be displayed with an animation.