FAQ
Can't Find an Answer?
Can’t find an answer to your question?
In our viewneo Forum you can find questions and answers from other viewneo users. (In order to submit a question, you will need a Google Account).
Additionally, you can also send an email to our support team: support@viewneo.com
viewneo Player without WiFi?
Both the viewneo 4K SignageBox and the SignageStick 2 can be used without a WiFi connection. For example, if the WiFi at a particular location is too weak, the players can be connected to a hard-wired network.
The viewneo 4K SignageBox has a port for a LAN connection to enable an easy connection....
What happens if the Internet connection is lost?
The player will still play the most recently synced content.
If the internet connection to a player is lost, the screen will not turn black. Instead, the player saves the most recently synchronized content locally and plays it back. Web-based content, such as social media pages, news feeds, weat...
Updating WiFi Settings
Please follow the steps below if you want to make changes to your WiFi settings after the initial setup:
On the remote control of the viewneo 4K SignageBox, press the Menu button to bring up the viewneo Player's menu.
In the menu go to the tab "SYSTEM". The Android settings can be acce...
Can I Control a Video Wall with viewneo?
Yes! With viewneo you can also operate video walls. In addition to our traditional method of setting up a video wall, we also offer our new Screen Sync Plugin which is designed to make setting up a video wall easier than ever before. You can find more information about the Screen Sync Plugin in the...
How Many Devices can be Controlled with a viewneo Professional License?
One device can be connected to one viewneo professional license.
However, a license is not tied to a device. Once the license is activated in the account, a device can be added, which can subsequently be changed (another location, another player, etc.).
More on how to activate a license is ex...
Can You Use a non-viewneo Player with viewneo?
Yes, besides the viewneo 4K SignageBox and the viewneo SignageStick you can also use the amazon Fire TV and Fire TV Stick with the software from viewneo.
How Can You Updated the Content on a Device After Changes in the Playlist have been Updated?
The viewneo Signage Stick and the Player App update automatically every 15 minutes and then plays the most recent playlist. A prerequisite for this, of course, is an existing internet connection. The current default is a 15 minute update interval; however, you are able to modify the interval window...
Why is the viewneo logo suddenly appearing on my screen?
If suddenly the viewneo logo appears in the upper right corner, and it was not previously there, this is because the your viewneo license has expired.
If several devices are stored in an account, with the appropriate number of licenses, the viewneo logo will appear on ALL devices, even if only...
Black Flashes are Appearing Between Two Pieces of Content
It can sometimes occur that when switching between two pieces of content a short black flash is visible.
How to avoid black flashes:
Switch to the player menu by clicking on the lock symbol located in the top right corner.
At the top left click and hold on the viewneo logo until a p...
How do Plugins work?
Additional information about all of the Plugins: how to purchase them, functionality, and use cases, can be found under the Plugin section.
What do the Colors Next to the Device Names (Groups) Mean?
A device can have different "states". The color located next to the device name, provides you with a quick overview as to the status The color at the edge of the field with the device (group) name gives a quick overview of the status of a device.
Green: The device is up to date
SCREENSHOT Any c...